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AI Automation/Spring Boot

AI-Powered Customer Engagement & CRM Automation Platform

Backend & Integrations Developer · Client project

An end-to-end customer engagement and business automation platform integrating Yelp, Botpress AI, and GoHighLevel CRM. Automates customer interactions, appointment workflows, CRM synchronization, and business notifications so service-based businesses can manage communications from a single platform.

Yelp · Botpress · GoHighLevel

AI-powered chatbot

Auto CRM sync

PWA dashboard

The Challenge

Service businesses juggle Yelp inquiries, chat replies, bookings, and CRM entry by hand — slow to respond and easy to let leads slip through the cracks.

The Approach

Wired Yelp, a Botpress AI chatbot, and GoHighLevel CRM together behind a Java/Spring Boot + Python automation layer so inquiries route to the bot, bookings sync to the CRM automatically, and email notifications keep everyone informed — all monitored from a responsive PWA dashboard.

Key Features

  • Yelp inquiry and messaging integration
  • AI-powered chatbot using Botpress
  • Automated customer conversation handling
  • Lead qualification and customer engagement
  • Automatic booking synchronization with GoHighLevel CRM
  • CRM contact and customer data management
  • Automated email notifications for customers and business owners
  • Customer activity dashboard
  • Booking and conversation management
  • Progressive Web Application (PWA) for mobile access
  • Real-time workflow automation

Technical Highlights

  • Backend services using Java and Spring Boot orchestrating business workflows and integrations
  • Integration services built with Python for automation and background processing
  • Integrated Yelp APIs for customer inquiries, conversations, and booking events
  • AI-powered conversational workflows using Botpress for support and lead qualification
  • GoHighLevel CRM integration to auto-sync customer profiles, bookings, and communication history
  • Responsive customer management dashboard with PWA capabilities
  • Deployed on AWS for scalability and reliability

Outcome

Automated the complete customer engagement lifecycle from initial Yelp inquiries and AI-driven conversations to booking synchronization and CRM management, reducing manual administrative work and improving response times.